Returns are accepted within 14 days of the delivery date. Return requests received outside this period will not be accepted.
Initiating a Return:
To initiate a return, please send an email to firstname.lastname@example.org with "Return" in the subject line, followed by your order number (e.g. Return ET1234). This will help us expedite your request and ensure a smooth process.
Return Shipping Fees:
Please note that customers are responsible for the return shipping fees. We recommend using a reliable shipping method that provides tracking and insurance to ensure the safe return of the items.
Upon receiving your returned items, we will process them within 2 business days. We will carefully inspect the items to ensure they are in good condition and comply with our return policy criteria. Once we have accepted the condition of the return items, a refund will be issued in the form of store credit.