Return and Refund

Return

Customer may return items within 7 business days of delivery date for a refund applied to the method of payment used.
All returns must be accompanied by a Return Form. Contact us to get authorization on returns.
Returns without a Return Form cannot be processed.
Only physical items are refundable. Original shipping fee and/or shipping insurance is non-refundable.
Returned items must be in their original conditions; unused, unpersonalized and in its original packaging.
Accessories (lid, straw, rubber bumper, etc.) if any, must be included in the return.
Only items received in its original manufacturer’s packaging will be refunded.
Customer is responsible for return shipping.
Once the return is authorized, there is a period of 7 business days for the customer to pack and return the items back to us.
Returns outside this period will be automatically cancelled.
Returned items will be evaluated within 24 hours of delivery.
Once the return is approved, we will process the refund immediately.
A 10% restocking fee from the total of the original order will be applied.
Once the refund is issued, it may take up to 5 business days for the funds to be posted back to your account (contact your bank for more info).

Cancellation

Customer may cancel their order within 1 hour of placing it for a refund.
There will be a 10% cancellation fee of your total order. This fee is simply to cover payment processing fees.

Exchange
We understand sometimes customers changes their mind about the item(s) they bought.

Customer may exchange items within 7 business days of delivery date.
All returned items must be accompanied by a Return Form.
Any returns without the Return Form cannot be processed. Contact us to get the Return Form.
Exchange items must be in their original conditions; unused, unpersonalized and in its original packaging.
Accessories (lid, straw, rubber bumper, etc.) if any, must be included with the return.
Only items received in its original manufacturer’s packaging will be refunded.
Customer is responsible for the return shipping.
Once the return is authorized, there is a period of 7 business days for the customer to pack and return the items back to us.
Returns outside this period will be automatically cancelled.
Returned items will be evaluated within 24 hours of delivery.
Once the return is approved an e-Gift Card (store credit) will be issued immediately for the returned items we received.
There is a 5% processing fee from the total of the original order will be applied.
Original shipping fee will not be credited.
e-Gift Cards are not transferable.
e-Gift Cards cannot be returned for a refund and are not redeemable for cash.
e-Gift Cards are valid for 1 year of issuing date.

Wrong or Defective Items

If you receive a defective or wrong item(s) please contact us within 7 business days of your delivery date.
Order #, pictures and/or video of the defective/wrong item(s) must be included in the email.
Items outside of this time period will not be processed.
Damaged items include broken lid, dented or scratch on the body of tumblers that will affect the result of sublimation.
Over baking or inconsistent machine resulting in burnt tumblers are not considered as defective.
Slight variations in colors or height of tumblers are not considered as damaged.
All items shipped from Easy Tumblers are inspected for defects (functionality, broken parts, dents and/or bad sublimation coating).
Please make sure your tumbler is not damaged or defective before customizing as no credits or replacements will be issued on customized items.
Items must be returned in the original manufacturer’s packaging.
A Return Form must included with your returns. Contact us to get the Return Form.