Return and Refund
Return
Cancellation
- Customer may return items within 7 business days of delivery date for a refund applied to the method of payment used.
- All returns must be accompanied by a Return Form. Contact us to get authorization on returns.
- Returns without a Return Form cannot be processed.
- Only physical items are refundable. Original shipping fee and/or shipping insurance is non-refundable.
- Returned items must be in their original conditions; unused, unpersonalized and in its original packaging.
- Accessories (lid, straw, rubber bumper, etc.) if any, must be included in the return.
- Only items received in its original manufacturer’s packaging will be refunded.
- Customer is responsible for return shipping.
- Once the return is authorized, there is a period of 7 business days for the customer to pack and return the items back to us.
- Returns outside this period will be automatically cancelled.
- Returned items will be evaluated within 24 hours of delivery.
- Once the return is approved, we will process the refund immediately.
- A 10% restocking fee from the total of the original order will be applied.
- Once the refund is issued, it may take up to 5 business days for the funds to be posted back to your account (contact your bank for more info).
Cancellation
- Customer may cancel their order within 1 hour of placing it for a refund.
- There will be a 10% cancellation fee of your total order. This fee is simply to cover payment processing fees.
Exchange
We understand sometimes customers changes their mind about the item(s) they bought.
- Customer may exchange items within 7 business days of delivery date.
- All returned items must be accompanied by a Return Form.
- Any returns without the Return Form cannot be processed. Contact us to get the Return Form.
- Exchange items must be in their original conditions; unused, unpersonalized and in its original packaging.
- Accessories (lid, straw, rubber bumper, etc.) if any, must be included with the return.
- Only items received in its original manufacturer’s packaging will be refunded.
- Customer is responsible for the return shipping.
- Once the return is authorized, there is a period of 7 business days for the customer to pack and return the items back to us.
- Returns outside this period will be automatically cancelled.
- Returned items will be evaluated within 24 hours of delivery.
- Once the return is approved an e-Gift Card (store credit) will be issued immediately for the returned items we received.
- There is a 5% processing fee from the total of the original order will be applied.
- Original shipping fee will not be credited.
- e-Gift Cards are not transferable.
- e-Gift Cards cannot be returned for a refund and are not redeemable for cash.
- e-Gift Cards are valid for 1 year of issuing date.
Wrong or Defective Items
- If you receive a defective or wrong item(s) please contact us within 7 business days of your delivery date.
- Order #, pictures and/or video of the defective/wrong item(s) must be included in the email.
- Items outside of this time period will not be processed.
- Damaged items include broken lid, dented or scratch on the body of tumblers that will affect the result of sublimation.
- Over baking or inconsistent machine resulting in burnt tumblers are not considered as defective.
- Slight variations in colors or height of tumblers are not considered as damaged.
- All items shipped from Easy Tumblers are inspected for defects (functionality, broken parts, dents and/or bad sublimation coating).
- ​Please make sure your tumbler is not damaged or defective before customizing as no credits or replacements will be issued on customized items.
- Items must be returned in the original manufacturer’s packaging.
- A Return Form must included with your returns. Contact us to get the Return Form.